Privacy Policy
Michem Cleaning Supplies (“Michem”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quotation, contact us, purchase our products, or use any of our services.
This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable South African laws.
By using this website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
- Full name
- Company name
- Job title
- Email address
- Telephone number
- Physical and postal address
- Delivery address
- Billing information
- Customer account information
Business Information
- Company registration details
- VAT number (where applicable)
- Purchase history
- Quotation requests
Technical Information
When you visit our website, we may automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Cookie information
2. How We Collect Your Information
We collect information when you:
- Contact us through our website
- Submit a quotation request
- Purchase products
- Create an online account
- Subscribe to newsletters
- Download product documentation
- Communicate with our team
- Visit our website
Some information is collected automatically through cookies and website analytics.
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Prepare quotations
- Process orders
- Arrange deliveries
- Provide customer support
- Recommend suitable products
- Improve our products and services
- Maintain customer records
- Send important service communications
- Comply with legal obligations
- Prevent fraud and protect our business
- Improve website performance and user experience
Where you have provided consent, we may also send promotional communications regarding new products, special offers, and industry updates. You may unsubscribe at any time.
4. Lawful Basis for Processing
We process personal information where:
- You have provided your consent;
- It is necessary to fulfil a contract with you;
- We are required to comply with legal obligations;
- It is necessary to protect legitimate business interests while respecting your rights.
5. Sharing Your Information
Michem does not sell personal information.
We may share your information only where necessary with trusted service providers, including:
- Delivery and courier companies
- Payment service providers
- IT and website service providers
- Professional advisers
- Regulatory authorities where required by law
All third parties are expected to maintain appropriate security measures and process personal information lawfully.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
While we strive to safeguard all information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our products and services;
- Maintain customer records;
- Comply with legal and tax obligations;
- Resolve disputes;
- Enforce agreements.
When information is no longer required, it will be securely deleted or anonymised where appropriate.
8. Your Rights
Under POPIA, you may have the right to:
- Access your personal information;
- Request correction of inaccurate information;
- Request deletion where legally permissible;
- Object to certain processing activities;
- Withdraw consent where processing is based on consent;
- Request details regarding how your information is processed.
Requests may be subject to verification of identity and applicable legal requirements.
9. Cookies
Our website uses cookies to:
- Improve website functionality;
- Remember user preferences;
- Analyse website traffic;
- Enhance user experience.
You may disable cookies through your browser settings, although some website functionality may be affected.
Please also refer to our Cookie Policy for more information.
10. Third-Party Websites
Our website may contain links to third-party websites.
Michem is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any external sites they visit.
11. Children's Privacy
Our website may contain links to third-party websites.
We do not knowingly collect personal information from children under the age of 18.
12. Product Information
Any personal information submitted when requesting product information, Technical Data Sheets (TDS), Safety Data Sheets (SDS), quotations, or technical assistance will be used solely for providing the requested information and supporting our customer relationship.
13. Changes to this Privacy Policy
Michem reserves the right to update this Privacy Policy from time to time. Any updates will be published on this page with the revised "Last Updated" date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us.
15. Complaints
If you believe your personal information has been processed unlawfully, you may first contact Michem so that we can investigate and resolve your concerns. You also have the right to lodge a complaint with the Information Regulator (South Africa).